24/7 Business Support Tailored to You

We offer a comprehensive range of services designed to keep your business connected, efficient, and secure around the clock. At the heart of our offering is our 24/7 simple call answering service, ensuring that you never miss a call or opportunity. Our professional agents answer calls in your business name, maintaining brand consistency while forwarding messages to you via email, SMS, or WhatsApp. For businesses that prefer live connections, our call patching service allows us to seamlessly transfer calls directly to the right person or department, using up-to-date rota information to ensure accuracy.

Managing appointments becomes effortless with our appointment scheduling service. By accessing your calendar, we can book meetings, whether in-person or virtual via Teams or Zoom, and send you immediate confirmations. For secure transactions, our PCI-compliant payment collection service enables us to process credit and debit card payments on your behalf through secure lines, with no card details ever visible to our agents. This ensures full compliance and peace of mind for both you and your customers.

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Call Patching

24/7 Call Patching to the Right Person

Key Features

  • 24/7 Availability
  • Instant Call Patching
  • Rota Management

Appointment Scheduling

24/7 Appointment Booking for Your Team

Key Features

  • 24/7 Availability
  • Seamless Diary Management
  • Meeting Notifications via Email

PCI Compliant Payment Collections

Secure, PCI-Compliant Payment Handling

Key Features

  • 24/7 Availability
  • Fully PCI Compliant
  • No Card Details Seen by Agents

Complex Call Scripting

Advanced Call Scripts for Seamless Customer Support

Key Features

  • 24/7 Availability
  • Custom, Multi-Layered Call Scripts
  • Personalized Responses with Stored Data

Lone Worker Support

24/7 Safety Checks for Lone Workers

Key Features

  • 24/7 Availability
  • Enhanced Lone Worker Safety
  • Rapid Escalation Protocols

24/7 Simple Call Answering

24/7 Call Handling in Your Business Name

Key Features

  • 24/7 Availability.
  • Brand-Consistent Answering.
  • Flexible Call Overflow.

What Our Customers Say About Us

The Answering Service has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS

We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service

The Answering Service has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.

The Answering Service has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS

The Answering Service has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS

We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service

The Answering Service has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.

The Answering Service has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS

The Answering Service has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS

We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service

The Answering Service has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.

The Answering Service has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS

Read Our Latest News & Blogs

The Future of Call Handling: AI Innovation Meets Human Compassion

The Future of Call Handling: AI Innovation Meets Human Compassion

n the fast-paced world of customer service, efficiency and responsiveness are key. At The Answering Service Ltd, we have built our reputation on delivering outstanding outsourced call centre solutions 24/7, 365 days a year. We answer calls for businesses across the globe, ensuring their customers receive the best possible service at any hour of the … Read more

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