Find the right solution for your business

24/7 Simple Call Answering

24/7 Call Handling in Your Business Name

Key Features

  • 24/7 Availability.
  • Brand-Consistent Answering.
  • Flexible Call Overflow.

Call Patching

24/7 Call Patching to the Right Person

Key Features

  • 24/7 Availability
  • Instant Call Patching
  • Rota Management

Appointment Scheduling

24/7 Appointment Booking for Your Team

Key Features

  • 24/7 Availability
  • Seamless Diary Management
  • Meeting Notifications via Email

PCI Compliant Payment Collections

Secure, PCI-Compliant Payment Handling

Key Features

  • 24/7 Availability
  • Fully PCI Compliant
  • No Card Details Seen by Agents

Complex Call Scripting

Advanced Call Scripts for Seamless Customer Support

Key Features

  • 24/7 Availability
  • Custom, Multi-Layered Call Scripts
  • Personalized Responses with Stored Data

Lone Worker Support

24/7 Safety Checks for Lone Workers

Key Features

  • 24/7 Availability
  • Enhanced Lone Worker Safety
  • Rapid Escalation Protocols

Our Numbers Don’t Lie

Busy employees won’t always answer the phone the way you want them to. When they’re busy, a sudden phone call taking them away from work can feel more like an inconvenience than anything else.

100k+

calls handled by our in-house PA’s a year

99%

Of all our calls are answered within 3 rings providing the best service possible.

27

Years of continuous service in an ever changing industry

Message Handling & Answering Services at its best!

Connected

Every call answered 24/7, so you never miss a lead or customer inquiry

Boost Productivity

Focus on core tasks while we manage your customer calls seamlessly.

Flexible & Cost-Effective

Virtual, scalable, and commitment-free with a 7-day trial to start.

We answer to companies, big & small…

Message Handling & Answering Services at its best!

At TAS, we provide a seamless 24 hour call centre where we act as an extension to your business. We handle all sorts of simple and complex call scripts for Local Councils, Vets, Pharmaceutical organisations and many other vertical markets.

Complex Call Scripts

Custom call scripts ensure accurate info for agents. Simple or complex – ask us for details.

Every hour – Every Day

24/7 call handling, even on holidays. Let us take your out-of-hours calls so you can rest.

Message Taking

Accurate message taking, sent via email, SMS, or WhatsApp, so you never miss key details.

Patching

We can patch calls to your team or take messages if unavailable, acting as your front of house.

Appointment Scheduling

With diary access, we can schedule meetings for you and your team via Zoom or in person.

Payment Collections

We securely collect payments via DTMF, ensuring your card details remain confidential. Ask us how!

Get in Touch

Our pricing plans are designed to be affordable and flexible, tailored to meet your specific needs. With no hidden fees and transparent billing, you can choose the package that best suits your business

Essential Plan

£15/month

Zero Set up Fee – £15 per month – 10 Included calls a month – £1.40 per call after the free 10.

  • Free Trial
  • 24/7 365
  • Professional Bespoke IVR Greeting
  • An extension of your company
  • Bespoke Scripting
  • Messages dispensed by Email

Elevate Plan

£45/month

Zero Set up fee – £45 per month – 40 Included calls a month – £1.20 per call after the free 40.

  • Free Trial
  • Professional Bespoke IVR Greeting
  • An extension of your company
  • Bespoke Scripting
  • Messages dispensed by Email
  • Messages dispensed by Whatsapp

Thrive Plan

£100/month

Zero Set up fee – £100 per month – 110 Included calls a month – £1.10 per call after the free 110

  • Free Trial
  • Professional Bespoke IVR Greeting
  • An extension of your company
  • Bespoke Scripting
  • Live call Transfer
  • Messages dispensed by Whatsapp

Bespoke Plan

£XX/month

Bespoke Pricing for full integaration – Contact us – Pricing dependant on complexity

  • Free Trial
  • Live call Transfer
  • Rota Management
  • Payment Collection
  • Live Web Chat
  • Email Integration

Let us answer…

Are you open 24 hours a day, every day?

Yes, we are open every hour of every day including Christmas Day, New Years Day and all the holidays in the year.at et dolor voluptatibus eos consequatur laboriosam.

How long have you been in business for?

We have been trading as a Limited company since March 1997. We are one of the most established outsource call centres globally.

Who do you answer calls for?

We answer calls for a multitude of companies. Some of our key industries are Local councils or Government, Veterinary Practices, Hospices and Pharmaceutical companies. It doesn’t matter what industry you operate in, we will be able to take your calls at any time of the day.

Is there a minimum term for your service?

Yes, the minimum term for our services is three months.

If I select one of your plans and my business requirement changes can I scale up or down?

Yes, as your business changes we are able to amend your package with one month’s notice.

My rota changes every week, and the phone numbers you need to patch calls to will change frequently. How do you keep up to date with this?

We have a rota management process. You inform us of any changes to a rota and we amend it immediately. This ensures that the correct person has a call patched to them or they are dispensed a message to their email, by SMS or WhatsApp.

Can I trial the service before I commit?

Yes, we offer a free one-week trial for all of our services. We will need to onboard you as a customer so that we can take your calls correctly for the week. Once the trial is over, we switch to a fully paid service or you cease the trial.

What Our Customers Say About Us

The Answering Service has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS

Dawn B

Admiralty View

We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service

Ian M

Gtele.com

The Answering Service has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.

Sophie L.

Vital Solutions

The Answering Service has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS

Dawn B

Admiralty View

The Answering Service has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS

Dawn B

Admiralty View

We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service

Ian M

Gtele.com

The Answering Service has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.

Sophie L.

Vital Solutions

The Answering Service has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS

Dawn B

Admiralty View

The Answering Service has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS

Dawn B

Admiralty View

We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service

Ian M

Gtele.com

The Answering Service has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.

Sophie L.

Vital Solutions

The Answering Service has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS

Dawn B

Admiralty View

Read Our Latest News & Blogs

The Future of Call Handling: AI Innovation Meets Human Compassion

The Future of Call Handling: AI Innovation Meets Human Compassion

n the fast-paced world of customer service, efficiency and responsiveness are key. At The Answering Service Ltd, we have built our reputation on delivering outstanding outsourced call centre solutions 24/7, 365 days a year. We answer calls for businesses across the globe, ensuring their customers receive the best possible service at any hour of the … Read more

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